# Courier software for specimens, prescriptions, and supplies > Courier software for medical, pharmacy, and lab deliveries. Chain of custody scanning with temperature logs, STAT and standing orders, fuel surcharges and wait time billed automatically, a customer ordering portal, and customer invoicing. - **URL:** https://routecheetah.com/medical-courier/ --- For medical & lab couriers Clinics and labs request pickups online, dispatch sends each run to the right driver, and every specimen is scanned, timed, and located at each handoff, from the pickup window to the nurse's station. [Start your free trial](https://app.routecheetah.com/signup?type=fleet) [See pricing](https://routecheetah.com/pricing/) 14-day free trial · No credit card required ## Customer ordering portal Labs, pharmacies, and clinics request pickups themselves and follow each order to delivery. No more phone tag. ## STAT and time windows Mark Priority, STAT, and cold-chain runs, set ready-by and deliver-by times, and keep them at the top of every list. ## Chain of custody Drivers scan every bag and tote at pickup and delivery, with temperature readings for cold chain. Missing items are flagged, and each order has a custody report your customer can see. How it works ## Up and running in minutes 1. 1 ### Add your locations Save every lab, pharmacy, clinic, and care facility with contacts and access notes. 2. 2 ### Invite your customers Give each facility a login to request pickups and see live status and ETAs. 3. 3 ### Run the day Set up standing orders for daily lab runs, dispatch the rest in one step, track progress, and invoice each customer from what was delivered. ## What medical couriers rely on - Pickup always sequenced before delivery - The fastest route with traffic, or a fuel-saving one, for every run - Required signatures on deliveries, with who released it at pickup - Standing orders for daily specimen runs - Customer invoices from delivered orders - Package counts: boxes, envelopes, and more - Wait time measured from arrival, billed past the free minutes - On-call dispatcher contact for drivers and customers - Your rate card: STAT, Saturday, after-hours, and recurring rates - After-hours, Saturday, and holiday rates applied from the pickup time - A fuel surcharge that follows the weekly diesel price - See each month what fuel, wait time, and after-hours rates brought in - Negotiated rates for each lab, pharmacy, or clinic - Failed attempts billed by the rules on your card - Driver pay and margin on every run - Turn a clinic’s email into an order with AI [Start your free trial](https://app.routecheetah.com/signup?type=fleet) ## Plans Independent drivers ### Free $0 forever No credit card needed For drivers trying RouteCheetah on a few routes a week. [Start free](https://app.routecheetah.com/signup?type=solo) Independent drivers ### Solo Pro $19 /mo or $180 billed yearly Unlimited routes and full proof of delivery for independent drivers. [Start 14-day free trial](https://app.routecheetah.com/signup?type=solo) Delivery teams ### Team $29 /driver/mo or $276/driver billed yearly Dispatch, live tracking, and driver apps for growing delivery teams. [Start 14-day free trial](https://app.routecheetah.com/signup?type=fleet) Minimum 2 drivers. Delivery teams ### Business $45 /driver/mo or $432/driver billed yearly Customer ordering portal, pricing rules, and API access for courier companies. [Start 14-day free trial](https://app.routecheetah.com/signup?type=fleet) Minimum 5 drivers. ## Frequently asked questions **Can customers track their own orders?** Yes. On the Business plan, each customer gets a login to request pickups and see the status and ETA of their orders. They never see other customers. **How do you handle STAT or rush runs?** Choose the service level when the order is created: Priority, STAT, weekday after 5 PM, Saturday, or Saturday STAT. Urgent orders are highlighted for dispatch and drivers, and the surcharge from your rate card is added automatically. Pickups after 5 PM, on Saturdays, and on Sundays or holidays get that level on their own, from the pickup time where you are; dispatch can change it. Surcharges never stack: Saturday STAT is its own rate. **Can we charge a fuel surcharge?** Yes. Set a flat percent, or one that follows the weekly U.S. diesel price from the Energy Information Administration, such as 1% for every 5 cents over $3.50. It shows as its own line on every order and invoice, each order keeps the diesel price it was priced with, and a customer can have its own fuel terms. **Can you prove chain of custody for specimens?** Yes. On the Business plan, drivers scan every specimen bag, tote, or package at pickup and delivery, and record the temperature on refrigerated loads. Missing or unknown items and temperature excursions are flagged, and every order has a printable custody report that the customer can see in their portal. **Do you handle standing daily runs?** Yes. Set up a standing order once with the places, days, and times. Orders are created a week ahead at your recurring rate and placed on the driver’s route. Skip holidays, pause, or change future runs without touching the ones already scheduled. **Can each lab or pharmacy have its own rates?** Yes. Give any customer negotiated rates, such as a flat stop fee or a lower STAT surcharge, and their orders are priced with them automatically. Everything else comes from your standard rate card. **What if a delivery can’t be made?** The driver records why. Attempts outside your control stay billable, a second try on the same route adds one stop fee, and a return trip later is a new order at the full rate. Dispatch can waive any attempt. **Do you track wait time at facilities?** Yes. The driver app measures the time from Arrived to Completed and fills in the wait for the driver to check, and stops can be marked Arrived automatically when the driver gets there. Wait past your free minutes is billed at your rate, and owners see each month how much wait time was captured this way. **Can we require a signature for every delivery?** Yes. Turn on required signatures and drivers cannot complete a delivery without one. ## Your next route, planned in minutes Free for independent drivers. 14-day free trial for teams. No credit card required. [I'm a driver](https://app.routecheetah.com/signup?type=solo) [I manage drivers](https://app.routecheetah.com/signup?type=fleet) --- _Source: [RouteCheetah](https://routecheetah.com/)_ _Generated: 2026-10-25 22:50:00 UTC_